MCC Bank, Kundapura Branch holds Customer meet

MCC Bank, Kundapura Branch holds Customer meet


On the occasion of the Post Centenary Decennial celebration of the bank, Customer Meet of M.C.C. Bank Ltd, Kundapura Branch, was organized at Simon Comforts Hall at Kundapura on Sunday, 9th October 11.00 a. m.


The Meet was presided over by the Chairman of the MCC Bank, Anil Lobo.


The Customer Meet started with the Prayer. The meet was inaugurated by Rev. Fr Stany Tauro, Parish Priest and Vicar Forance, Holy Rosary Church, Kundapura. Vijaya S Poojary, President, Kundapura Town Muncipality was the Chief guest. Wilfred Dsouza, Retd Officer, United India Insurance Co, Hussain Haikady, Founder President, JCI Kundapura City, Prabhu Kennady Pereira, Business and Ex Member of Taluk Panchayat, Kundapura and Rohini Udayakumar, Member, Town Muncipality, Kundapra were the guests of honour.


Rev. Fr. Stany Tauro inaugurated the Customer Meet by lighting the lamp. In his inaugural speech said that he is a satisfied customer of MCC Bank as the bank is customer friendly.  He appreciated the personal attention given to each customer at the branch and said that he trusts the bank for its sincere service. He wished the management good luck for the future endeavours of the bank.


Chairman Anil Lobo, in his Presidential speech told the gathering that the Bank is conducting the Customer Meet in all the branches on the occasion of the post Centenary Decennial celebration of the bank in order understand the expectations of the customers of the Bank, obtain their feedback and make sincere efforts to redress their grievances, if any. Bank has earned a record net profit of Rs. 8.27 crore with a net NPA of 1.60 % during the last FY. The total business of the Bank which was Rs.500 Crore in 2018 has crossed Rs.860 crores in 2022 and attributed this progress to the customers and the staff members. He also thanked the customers for regularly repaying the loan and helping the bank to reduce the NPA. Bank has been providing training to the staff members for improving the customer service at the branches. Bank believes in implementing customer centric policies and transparency in its operations. 


He expressed his happiness that the vision and the goal set by the new Board  have been achieved mainly due to the support of all the customers of the Bank and the good efforts of the staff. He asked the customers to avail the credit facilities like education loans and Jewel loans offered by the bank at very low interest. He congratulated the Branch Manager and staff members for taking initiative and success of the customer meet.


Vijaya S Poojary in his speech described the relationship between him and the bank from the inception of Kundapura Branch.  He is a customer of the branch from the last 20 years. 


Hussain Haikady appreciated the management for recognizing the talented children of the customer and senior customers during the meet.  He made a special note on the growth of the bank with the sincere efforts of the management and staff.


Wilfred Dsouza is of the opinion that the bank is attracting customers from all the communities and wished the bank would reach its new heights in future.   


While addressing the gathering Prabhu Kennedy Pereira expressed his view that the response for the customer meet itself shows the good relationship between the bank and customer. He also appreciated the continual efforts of the bank for taking steps to reduce the NPA. He wished good success to the bank on this special occasion of 110 years. 


Rohini Udayakumar wished the bank success and prosperity in its business transactions towards a steady growth. 


The customers who celebrated their birthdays in the month of October were honoured. Senior Citizen couple amongst the customers, Senior Citizen customers, customers who have been with the Kundapura branch from the day one were honoured.


Children of the customers who have achieved in professional studies were honoured during the programme.


As a part of customer meet, open session was held to facilitate the customers to come out with their suggestions, feedback and to share their grievances. The Customers actively took part in this interactive session and gave their valuable suggestions for the growth of the Bank.


Vice Chairman Jerald Jude Dsilva, Directors Herald Monteiro, Dr Gerald Pinto, Sushanth Saldanha, Board of Management member Felix DCruz, Dy General Manager Raj F. Menezes were also present.


General Manager Sunil Menezes explained the importance of the Customer meet. Kundapur Branch Support Director Elroy Kiran Crasta welcomed the gathering. Branch Manager Sandeep Quadros proposed the vote of thanks. Malini Sathish compered the programme.


Employees of Kundapur Branch branch Anand Nazareth, Jyothi Baretto, Jonita Rebello, Steven Dsilva were actively associated in organizing the meet.

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