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MCC Bank Surathkal Branch holds Customer meet

MCC Bank Surathkal Branch holds Customer meet


On the occasion of the Post Centenary Decennial celebration of the bank, Customer Meet of M.C.C. Bank Ltd, Surathkal Branch, was organized at Sacred Heart Church Conference Hall at Surathkal on Sunday 30th October, 2022 at 10.00 a. m. 

The meet was presided over by the Chairman of the MCC Bank, Anil Lobo. 

The meet started with the Prayer. The meet was inaugurated by Very Rev. Fr Austin Peter Peris, Vicar Forane & Parish Priest, Sacred Heart Church, Surathkal. George Ligoury Dsouza, Konkani Writer and Manager M.R.P.L, was the Chief guest. Aboobakkar Krishnapura, President of Bertrand Russel School, Surathkal, M. Sadashiva Shetty, Prop. Shri Durga Finance Corporation were the guests of honor.

Very Rev. Fr Austin Peter Peris, inaugurated the customer meet by lighting the lamp. In his inaugural speech he emphasized the need for conducting the customer meet every year so that the Bank will progress with the cooperation and support of the customers. He said that the large number of customers attending the customer meet is an indication of the trust reposed by them in the Bank. Profit is essential for the Bank and there should be inter play of profit, liquidity and security for the progress of the Bank. In the present competitive scenario customer plays a very important role in any organization in the service sector. He said we should remember the important factor SRC i.e. Service with smile, Responsiveness to the customersrequirements and Customization in Business to suit the needs of the customers. He said that criticism should not discourage us but it should be taken in our stride and move forward with determination to achieve the goal. He congratulated the Bank for completing 110 years of service to the society and conveyed his best wishes for all the future endeavors of the bank.

Chairman Anil Lobo, in his Presidential speech expressed his happiness for being part of the customer meet as the same is conducted like a family function by bringing together the Management, staff and customers. The Bank has conducted the Customer Meets at all the branches on the occasion of the post Centenary Decennial celebration of the bank in order understand the concerns and expectations of the customers, obtain their feedback and make sincere efforts to redress their grievances. All the customer meets were of great success due to the tremendous response from the customers whose participation was more than our expectations. 

He requested the customers to avail the benefits of higher rate of interest and other banking services at low cost compared to other banks. He sought the cooperation and support of the customers for the development of the business which will help in generation of employment. He also requested them for word of mouth publicity of the banks products and its services so that the bank will grow and achieve its goal of serving the common man. He asked the customers to avail the credit facilities like education loans and Jewel loans offered by the bank at very low interest. 

He said that the total deposits of Surathkal branch which was Rs.17 Crore in the year 2018 has crossed Rs.30 crores in 2022 and advances 11 crore in the year 2018 has crossed to 20 crores and attributed this progress to the customers and the staff members of Surathkal Branch. The bank’s health is reflected in its financial statements. Bank has earned unprecedented profit of Rs. 8.27 crore and a net NPA of 1.60 % during the last FY.  The customer base of Surathkal Branch has crossed 6000. He expressed gratitude to the customers who have supported the branch even though there is no parking space available for parking their vehicles.

He expressed his happiness that the vision and the goal set by the new Board, i.e., offering personalized service to the customers has been achieved due to the cooperation of the customers and the sincere efforts of the staff.

He invited the customers to the Post Centenary Decennial Celebration scheduled in November 2022.  In order to help the poorest of the poor and as part of fulfilling its social responsibilities, Bank has decided to provide financial assistance to them for meeting their Medical and Housing expenses, Education and marriage expenses of their children. He requested the customers to avail the benefits of higher rate of interest i.e.,7.60 % p.a. from the newly introduced deposit scheme "Post Centenary Decennial FD Scheme.

George Ligoury Dsouza, in his speech said that MCC Bank, without restricting itself to a particular community, has been rendering its service to all the communities. He appreciated the excellent relationship the Bank has with its customers and said that the customers feel very comfortable when they visit the Bank. MCC Bank is offering all the financial services offered by the nationalized banks. He reminded the customers about their responsibilities towards the Bank and sought their cooperation and support for the progress of the Bank. 

Aboobakkar Krishnapura narrated the gathering his good experience in dealing with the Bank and appreciated the excellent doorstep customer service offered by the branch. He said the progress of MCC bank is directly linked to the progress of the common people in the area and wished for the progress and success of the Bank.

While addressing the gathering M Sadashiva Shetty said that all over the country, the Christian institutions are known for their disciplined service to the society. He said he is a satisfied customer of the Bank which is known for its customer friendly approach. He said that Dakshina Kannada and Udupi Districts are known as cradle of the banking industry where several banks important banks have taken their birth. The foundations for the banks were laid by the farmers and hence bank should help them in the form of financial assistance in their hours of need. He congratulated the Branch Manager and the staff members for their excellent customer service.

The customers who celebrated their birthdays in the month of October were honored. The Senior Citizen customers were congratulated and honored with shawl and flower bouquet. Children of the customers who excelled in their academic and professional studies were felicitated. Leslie Pais (Ex Manager) and Wilma Pais,(Ex staff) of Surathkal Branch who retired from the services of the Bank were also honored for their selfless service.

As part of the customer meet, open session was held to facilitate the customers to come out with their suggestions, feedback and to share their grievances. The Customers actively took part in this interactive session and gave their valuable suggestions for the growth of the Bank.

Vice Chairman Jerald Jude Dsilva, Directors Herold Monteiro, Roshan Dsouza, Andrew D'Souza, J P Rodrigues, David D'Souza, Marcel Mathew D'Souza, Elroy Kiran Crasto, Irene Rebello, Felix Dcruz, Sushanth Saldanha, Alwyn Prashanth Monteiro, Sharmila Menezes, Dy General Manager Raj F. Menezes were also present.

General Manager Sunil Menezes explained the importance of the Customer meet. Surathkal Branch Support Director Joseph M. Anil Patrao welcomed the gathering. Branch Manager Sunitha Dsouza proposed the vote of thanks. Viola Ferel Pinto, Bajpe compered the programme.

Employees of Surathkal Branch Jennifer R. Fernandes, Lavina Lewis, Shainy Veebha Dsouza, Anil Cabral were actively associated in organizing the meet.

 

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